Frequently Asked Questions

ORIMI is a New York fine-jewelry house rooted in Yorubaphilosophy. Its name comes from Orí - the inner head, the part of the selfassociated with identity, intuition and destiny.Through solid 18k gold, natural diamonds and gemstones,ORIMI transforms these ideas into sculptural jewels designed to be worn,remembered and passed on.

Every ORIMI jewel is designed in New York and brought to life by specialist artisans in New York, Hong Kong and Thailand. Each workshop is selected for its technical expertise, precision and attention to detail.

Yes. Every ORIMI jewel is crafted in solid 18k yellow, white or rose gold and is never plated. The metal options available for each design are shown on its product page.

Yes. ORIMI uses natural diamonds, not laboratory-grown diamonds, and natural gemstones where featured.

Diamond color, clarity and approximate total carat weight are listed in the specifications for each jewel, so you can understand exactly what you are choosing.

Open the Materials or Details section on the relevant product page. Depending on the design, you will find information about the
metal, diamonds or gemstones, approximate carat weight, gold weight, motif dimensions, chain length and construction.

Because each jewel is individually crafted, stated carat and gold weights are approximate and may vary slightly.

Most ORIMI jewels begin their making after your order is placed. Rather than producing large quantities in advance, each piece is
created individually for the person who will wear it.

This considered approach allows us to give each jewel the time and attention it deserves while reducing unnecessary production and waste.

Please allow approximately three to four weeks for production. For rings, production begins once your ring size has been confirmed.

Particularly complex or customized pieces may require a little more time. If this applies to your order, Client Services will let you know and keep you updated.

Production time does not include delivery after dispatch.

Each product page shows the metal, size, chain and other options currently available for that jewel.

If you have a particular request outside these options, please contact Client Services before ordering. We will be happy to explore what may be possible, although not every modification can be accommodated. Any additional cost or production time will be confirmed before you proceed.

Approved customized and engraved pieces are final sale.

Yes. Your ORIMI jewel will be sent using complimentary, insured and trackable delivery, so it remains protected from the moment it leaves us until it reaches you.

Yes. A signature is required for every delivery to ensure your jewel is received securely.
We recommend choosing an address where you or someone you trust will be available to sign for the package.

As soon as your jewel has been completed and dispatched, you will receive a shipping-confirmation email containing your tracking information.

Delivery after dispatch usually takes:
• United States: one to three business days
• International destinations: three to seven business days

These delivery estimates are separate from the approximately three-to-four-week production period.

We use solid 18k gold, natural diamonds and natural gemstones.

Yes. If you change your mind shortly after ordering, please contact Client Services within 24 hours and include your order number.
After this period, or once production has begun, the order can no longer be cancelled.

Yes. Because each made-to-order jewel is created specifically for you, it cannot be returned or exchanged because of a change of mind, personal preference or an incorrectly confirmed size.
We know that choosing fine jewelry online is personal. Our size guides and Client Services team are here to help you feel confident before placing your order.
This policy does not affect the Lifetime Craftsmanship Warranty or your rights if your jewel arrives damaged or with a confirmed manufacturing defect.

Please contact Client Services as soon as possible and no later than seven days after delivery. Include:
• Your order number
• Clear photographs or video of the jewel
• A brief description of the issue
Please keep the jewel and its original packaging while we review the matter.
If the issue is confirmed as a covered craftsmanship defect, we will arrange a repair or replacement at no cost and guide you through every step.

ORIMI jewels are made to endure, and we stand behind the quality of their craftsmanship.
Our Lifetime Craftsmanship Warranty covers confirmed manufacturing defects in materials or workmanship. Following inspection, ORIMI will repair or replace the jewel at its discretion.
The purchase must be verified through proof of purchase or the original ORIMI order record.

The warranty does not cover:
• Normal wear, scratches or dents
• Accidental damage, loss or theft
• Damage caused by misuse, impact or improper care
• Stone loss resulting from impact
• Chain stretching or damage caused by pulling or snagging
• Unauthorized resizing, alteration or third-party repair

Damage that is not covered by the warranty may still be repairable. After inspecting your jewel, we will let you know what is possible and provide a repair estimate before any work begins.

Contact Client Services at info@orimijewelry.com or 1-646-554-2440. Please include your order number, clear photographs or video and a brief description of the issue.
We will review the information and guide you through the next steps, including how to send the jewel to us for inspection.
Following inspection, we will confirm whether the jewel qualifies for a warranty repair or replacement or provide an estimate for a paid repair.
If an issue is reported within seven days of delivery, ORIMI will cover inbound and return shipping. After seven days, the client is responsible for insured shipping to ORIMI. We will cover return shipping following an approved repair.

Yes. You are welcome to view a curated selection of ORIMI jewels at Flying Solo during regular store hours. No appointment is required.
If you would like more time and dedicated, one-to-one guidance, you may book a private appointment at Flying Solo.
Please note that the in-store selection is curated and may not include every design, size or metal option available online. If there is a particular piece you hope to see, contact Client Services before your visit.

Flying Solo is located at:
419 Broome Street
New York, NY 10013

Opening hours:
Monday to Sunday
11:30 a.m. - 7:00 p.m.

No appointment is required during regular store hours.

Yes. If you are unable to visit us in New York, we would be glad to meet with you virtually.
A virtual appointment can help you explore the collections, compare motif sizes and choose the right jewel. Use the Book an Appointment form and select a virtual appointment, or contact Client Services directly.

Size guides are available for rings, bracelets and selected ORIMI motifs.
Where a guide is available, you will find a Motif Size or Size Guide link beside the relevant product options. Additional guides will be introduced as new designs are added.

The Motif Size guide on each relevant product page allows you to compare the physical scale of the available motifs:

• Whisper - 15mm: delicate and understated
• Voice - 22mm: more visible while remaining versatile
• Anthem - 30mm: a stronger statement scale

The millimeter measurement refers to the size of the motif, not the length of the chain.
There is no wrong choice. It simply depends on how much presence you prefer and whether you plan to wear your necklace alone or layered with other pieces.

We are here to help you choose with confidence.
Client Services can help you compare motif sizes, confirm ring or bracelet sizing, understand product specifications and select the appropriate metal or chain length.
Email info@orimijewelry.com, call 1-646-554-2440 or book a private or virtual appointment. We aim to respond within one business day.